退款政策

Return & Refund Policy

Last Updated: 2026

We strive to provide high-quality products and reliable shopping experience for all customers. Please read the following return and refund terms carefully.

1. Voluntary Return (No Reason Return)

Customers are allowed to return products within30 days of delivery for personal reasons (change of mind, dislike, wrong order, etc.).

Important Terms:

All return shipping fees and handling fees are borne by the customer.
We do not provide free return shipping or shipping reimbursement for voluntary returns.
Products must be unused, unwashed, undamaged, and in original packaging.
Refund will be processed after we receive and inspect the returned items.

2. Damaged / Defective Item Refund Policy

If the item is broken, damaged, defective, or missing parts during delivery or has quality issues, customers can apply for a full refund.

Special Rule (No Return Required):

For damaged or defective products, we offer full refund WITHOUT returning the item. Customers only need to provide clear photos or videos of the damaged product and packaging for verification. Once confirmed, we will issue the refund directly.

3. Refund Processing Time

Approved refunds will be processed within 3–7 business days. The arrival time depends on your payment platform and bank processing speed.

4. Non-Refundable Situations

Products damaged due to personal misuse, improper operation, or artificial damage.
Return requests beyond the 30-day return window.
Customized or personalized products.